Pick up the phone
Answer the phone On any given day I pick up the phone to get back to a list of requests and . . . nothing. No one answers the phone any more, but is it good for us? What are the stats? Research reflects our lived experience of a diminishing number of calls with a […]
It’s not your Accent
It’s not your Accent We all know the story about when you have a computer problem. You are sure it’s a bug and you ring the help line and they start with the question “Is your computer switched on?” Its sounds silly, but we all know that often that is the case. The cleaning person […]
As I told you before
As I told you before I could be more WOKE, if I’m honest. Today’s generation are far more aware than I (as my son lets me know regularly), but I try hard. However, one thing does not pass me by is that I am highly attuned to arrogance in language. So, let me outline some […]
How CEOs deal with no preparation
Pullin’ it together with no notice Two weeks ago, I woke early to my phone humming somewhere under my duvet where it had dropped as I fell asleep watching documentaries on ancient Rome (I know, I have to get out more!). It was a mobile number I didn’t recognise, but I answered. “Bob from the […]