In the last 3 years, C-Suite Leaders have been under more pressure than ever. With the constant changes in how people work, including working from home, keeping people engaged at work means building trust and connection with them. In fact, according to Forbes Magazine, at any one time, 70% of people are disengaged at work.
Combined with the overwhelm of information and misinformation, business leaders have the constant challenge of redirecting the narrative. For community leaders and politicians, trust has eroded since 2020. In fact, according to the Edelman Trust Barometer, in some countries, CEO credibility and trust is at an all-time low, including Japan (18 per cent) and France (22 per cent), making the challenge for CEO leaders even more acute as they try to address today’s problems.
As a result, teams, organisations and communities are looking for leaders to lead the way. With around 75% of people having “glossophobia”, a fear of public speaking, one of the biggest challenges for those leaders is to have the confidence to do this publicly and communicate with excellence.
When a collapser speaks, they tend to allow their words to trail off and not finish sentences. Their voice loses its volume and pitch and often lose making their point. As a result, their audience loses connection and confidence in them as they often have to pick up the rest of the conversation. Most collapser’s aren’t aware that this is what is holding their communication back, and their confidence is deteriorating, so it’s about making them aware that this is happening and making a decision if they want it to change.
The struggler will often keep their volume and pitch low in their voice. They’re often afraid of saying the wrong thing and hoping that if they speak quietly enough, no one will notice. The irony is that it stands out more than ever for the wrong reasons. Once they have the right advice and steps in place, the next focus for them is to practice.
The amateur often has some variety in their ability to perform but aren’t using their body and voice intentionally or in a way that aligns with their message and audience. The next focus for them is to have pressure applied to them so they have the opportunity to use the skills in different contexts and so they can see the impact of their mind, body and voice on the audience and get their message through. The key insight for the amateur is that they don’t know what they don’t know. They think they’re good, but they still have some way to go.
The intern often has the ability to use a broad range of skills to get their message across, but they haven’t had enough experience to use it all to improve. Their eyes are wider open; they’re like sponges and very keen to learn. At this level, it is about observing the master, operating from high to low pressure to see them in action and applying in practice themselves. Once they have achieved this level of skill, they are about 80% of the way on their journey to increasing their confidence.
The professional is typically well versed in the skills to grow their confidence. They’re getting away with it every time, but they actually feel not as confident as they could. The only issue for them is that some situations can cause them to lose their self-belief, but the audience won’t know. They might be listening to the wrong people or beating themselves up a little too much when they are in face really effective communicators. At this level of their journey, they are at around 90% of the level of confidence. They just need reassurance that they’re on the right track. Things like going red, legs shaking and pitch variations and other irrelevant things may be putting them off, but in fact, the audience isn’t noticing them at all.
The master is focused on being exceptional. They know that you never achieve perfection, but they can keep learning to help them stay sharp and focus on continuous improvement to be the best communicator they can be. They surround themselves with masters of their craft, thrive on the challenge of communicating well and will even begin teaching other leaders to be more effective in their communication. Ah, Grasshopper!
Body: Whilst most think the voice drives what we say, it’s actually our body that has the greatest influence, first and foremost. Our body is driven by our emotions which are driven by our thinking. Once the body is clear on its job, the rest becomes easier!
Voice: Our voice’s range, tone, pitch and volume can tell an audience so many things that can either enforce or deplete a message. Identifying the right voice for your communication can completely change the audience’s perspective of you and your message.
Structure: Whilst it might look like the best speakers wing it, they actually don’t. They have a process and plan that serves them no matter whether they have seconds, minutes, hours, days or years to prepare for their presentation. The more structured they have, the more confidence they exude.
In this highly interactive, engaging and fun 1-day masterclass , Dr Mahler offers theory and interaction-based around winning the hearts and minds of those around you with the following outcomes:
This masterclass provides an outstanding leadership development opportunity for those leaders who need insight and awareness of their own gestures, mannerisms and. Numbers are strictly limited to allow for individual attention.
Date: 23rd of February 2024
Time: 9.30 am - 4 pm
Location: Accenture Office
Early Bird open until 23rd of January2024
Prices will go to
$5500+GST for a table of 6
Date: June 2024
Time: 9.30 am -4 pm
Location: RACV City Club
A rare breed as one of the world’s leading keynote speakers, Dr. Louise Mahler has been voted in the top experts in both Body Language and Communication globally. Highly qualified with multiple degrees and masters, Louise has a PhD in Business, focusing on Leadership Communication, and in 2023 was awarded the title of Adjunct Professor.
Obsessed with creating exceptional human connection, Louise helps leaders and teams to elevate their body language, voice and divulges the algorithms of engagement in highstakes engagement.
While her tools and techniques are useful, practical and highly relevant, she is best known on-stage and in the media for her in-themoment, deeply insightful analysis and hilarious impersonations of world leaders. Her skills in translating and articulating how leaders communicate creates a powerful world-class, incredibly engaging and interactive experience that delegates often say is “life-changing”.
Louise is a highly sought-after media figure and commentator. From analysing politicians during the federal election such as Scott Morrison and Anthony Albanese to the royals such as Prince Harry and Meghan, her recent analysis of the Johnny Depp and Amber Herd trial attracted over 2 million views on YouTube, She is regularly interviewed on Sunrise, The Today Show, SBS, the ABC, and radio stations across Australia.
Louise also makes regular appearances on highly ranked prime-time TV with Hughesy We Have a Problem. Quoted in USA and British media, she is a weekly contributor to digital and print news throughout Australia. She recorded 36 videos for the Australian Financial Review and was chosen by IBM as a key creative source worldwide. She is the host of her own podcast POP: Perspectives on Performance featuring stories, tools and techniques of all performing arts and
their applicability to leadership.